Known Issues

Invisible character in the character creator

Swap genders, this should reveal a ped for you to modify. If this doesn’t work you can try hitting F8 and typing “fixinvisble” (without the quotes).

Invisible character in the character creator

Swap genders, this should reveal a ped for you to modify. If this doesn’t work you can try hitting F8 and typing “fixinvisble” (without the quotes).

Stuck in the Red Dead loading screen

This tends to happen when people launch directly into RedM without having ever played RDR2 Story Mode or RDO. In order for RedM to work properly your Social Club needs to be logged in and synced, which happens when you launch either version of the base game. Load into Story Mode or RDO, (create a character), and play up until you have completed the prolog mission and you should then be able to log into the server with no issues.
Another cause can be that Social Club, Discord or Steam is running as admin mode.

RedM is saying you're not whitelisted

In order to play on the server you have to be part of this Discord server. When you first launch RedM with Discord open it should display a prompt to link your Discord with Cfx, which is what will allow you into the server. If the message displays that you're not whitelisted, close RedM and restart Discord first. A full PC restart can work too if restarting Discord itself isn't working.
Another option is to remove the FiveM authorisation in your Discord settings. Go to User Settings > Authorised Apps > Deauthorise FiveM. Then restart Discord and launch RedM afterwards.
Also please note you need to have the Discord App (not the web browser version) and make sure you aren’t running Discord in Admin mode.

Issues connecting

If you're experiencing issues connecting to the server, you can also connect by simply hitting F8 on the RedM home screen and typing: “connect play.drb.gg” (without the quotes but you do include the space after the word “connect”).

Wagon repair not sticking

If you repair a wagon through the wagon emporium and then log out without spawning the wagon the repair will revert and you will have to fix it again. Anytime you use the emporium to repair a wagon make sure to then spawn the wagon afterwards. Then, if you don’t actually need it at the moment, you can store it right away but this way your repair will save. To be safe, this should also be done if your wagon is repaired by another player.

Crashing near Armadillo

Adjust the “Animated Building” pool size. To do this you want to navigate through windows explorer along this path:
C:\Users\USER\AppData\Local\RedM\RedM.app\data\citizen\common\data <--- replace USER with the correct username for your PC.Then right click on the XML Document called “gameconfig" and click “edit”. Find the AnimatedBuilding option and change the pool size from 25 to 50 (or even 100), then do CNTR + S to save before closing the notepad document.

C:\Users\USER\AppData\Local\RedM\RedM.app\data <--- replace USER with the correct username for your PC.

Delete the following folders:

We’ve noticed there seem to be a number of people crashing out near Armadillo after the recent update added several new MLO’s to the area. We are working on seeing if there is any way we can further optimize this for our players. In the meantime, there have been a few “common fixes” we’ve noticed a number of people have said in various threads that helped, so we wanted to share them here.

1)
2) Clear cache. This is always a great idea to do from time-to-time, especially if you are having issues. To clear game cache follow this path:
%AppData\Local\RedM\RedM Application Data\data
Then delete the “cache”, “server-cache”, and “server-cache-priv” folders. You can also clear your GPU cache by following this path:
%AppData\Local\RedM\NVIDIA
Then delete the DXCache folder (note if you don’t have Nvidia select the appropriate option for your machine instead)

3) If you are using Nvidia, try turning on NVIDIA Reflex. This option is found in the graphics settings in game under the Video heading